Terms & Conditions

Welcome to Aires Jewels!

We’re delighted to have you here. By accessing and using our website, you agree to the following terms and conditions. These terms ensure a seamless experience for all our customers while protecting both you and Aires Jewels. Please read them carefully.

1. GENERAL INFORMATION

  • Aires Jewels (“we,” “us,” or “our”) operates this website. By visiting or shopping with us, you engage in our “Service” and agree to be bound by these Terms & Conditions.

  • We reserve the right to update, modify, or replace any part of these terms without prior notice. It’s your responsibility to check for updates.

2. ORDERING & PAYMENT

  • All orders are subject to availability. We reserve the right to cancel or refuse service to anyone at any time.

  • Prices are listed in [currency] and are subject to change without notice.

  • We accept major payment methods, including credit/debit cards and digital wallets. Payments must be completed at checkout.

  • Discounts and promotions cannot be combined unless stated otherwise.

3. SHIPPING & DELIVERY

  • We ship worldwide, offering standard and express delivery options.

  • Shipping times may vary based on location and external factors such as customs delays or courier disruptions.

  • Customers are responsible for providing an accurate shipping address. Aires Jewels is not responsible for lost or delayed packages due to incorrect information.

  • Once your order is dispatched, you will receive a tracking number via email.

4. RETURNS & EXCHANGES

  • We accept returns within 14 days of delivery for eligible items. Items must be unworn, in original packaging, and accompanied by proof of purchase.

  • Due to hygiene reasons, earrings are final sale and cannot be returned.

  • Refunds will be processed within 5-7 business days after receiving the returned item.

  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

5. PRODUCT INFORMATION & CARE

  • We strive to display accurate product details, but colours and finishes may appear slightly different depending on screen settings.

  • Our jewellery is designed for everyday wear, but proper care will extend its lifespan. Please refer to our Jewellery Care Guide for maintenance tips.

6. WARRANTY & LIABILITY

  • Aires Jewels offers a Lifetime Happiness Guarantee for defects in craftsmanship. This does not cover normal wear and tear, accidental damage, or misuse.

  • Our liability is limited to the cost of the purchased product. We are not responsible for indirect or consequential losses.

7. INTELLECTUAL PROPERTY

  • All content on this site—including images, logos, text, and graphics—belongs to Aires Jewels and may not be copied, reproduced, or distributed without our permission.

8. PRIVACY POLICY

  • Your privacy is important to us. We collect and store information securely, only using it to enhance your shopping experience. We will never sell or share your personal data with third parties.

  • By using our site, you consent to the collection and use of your data in accordance with our Privacy Policy.

9. FORCE MAJEURE

  • Aires Jewels is not liable for delays or failure to fulfil obligations due to circumstances beyond our control, such as natural disasters, strikes, or global supply chain disruptions.

10. CONTACT INFORMATION

  • If you have any questions about these terms, please contact us at hello@airesjewels.com.