Hassle-Free Returns & Exchanges

At Aires, we're committed to ensuring you adore your jewellery. If something isn't quite right, our straightforward returns and exchanges process is here to help.

30-Day Return Window

Changed your mind? No worries! You have 30 days from the delivery date to return items for a refund or store credit.

Eligibility Criteria

To qualify for a return, please ensure your item is:

• Unworn and in its original packaging
• Accompanied by proof of purchase

Please note that:

• Earrings are non-returnable for hygiene reasons
• Sale items can only be returned in exchange for a store credit

Return Shipping

While we'd love to cover everything, return shipping costs are your responsibility. We recommend using a trackable shipping service to ensure your piece finds its way back to us safely.

Refunds

Once we receive and inspect your return, we'll process your refund to the original payment method. Please allow 2-7 business days for the refund to reflect in your account.

Exchanges

Looking to swap for a different style? Upon receiving your return, we'll issue store credit in the form of a personalised code, allowing you to choose the perfect piece. All exchanges are final.

Gift Exchanges

Received Aires as a gift? While we can't offer refunds, we're happy to provide store credit for exchanges. Gift cards, however, are non-refundable and cannot be canceled.

Promotion Terms & Conditions

• Bundles: Returning a bundle? Send it back in full for a complete refund or store credit. Partial returns will receive a proportionate refund based on individual item prices.

• Buy 2 Get 2 Free: Receive an 80% refund or store credit based on each item's value after the promotion.

• Mystery Products and Free Gifts: These items are non-returnable.

Initiate a Return or Exchange

Ready to start the process? Contact us at hello@airesjewels.com with:

• Your order number.

• The item(s) you'd like to return or exchange.

If you're exchanging a gift, please provide the original purchaser's details, such as their full name, email, order number, shipping address, or phone number.

For product issues, reach out to us directly, and we'll find the best solution for you.

At Aires, we're here to ensure your jewellery experience is as effortless and enjoyable as possible.