FAQ's

Frequently Asked Questions

Are your products real gold?

At Aires Jewels, we believe in luxury without the markup. Our pieces are crafted with high-quality stainless steel and plated with 18K gold or rose gold, ensuring a radiant finish that's both durable and affordable.

How can I clean my jewellery?

Our jewellery is designed for every adventure—tarnish-free and water-resistant. To keep your pieces gleaming:

  • Avoid contact with strong chemicals like detergent, bleach, or perfume, as they may affect the plating.

  • Gently wipe your jewellery with a soft, scratch-free cloth to maintain its shine.

How long does shipping take?

We aim to get your jewellery to you as swiftly as possible. Shipping times vary based on your location:

  • Netherlands: 5 - 9 business days 
  • Australia: 5 - 10 business days
  • United Kingdom: 5 - 10 business days

Please note: Personalised or made-to-order pieces may require additional processing time.

Can I send jewellery as a gift?

Absolutely! Our pieces make for perfect gifts. While we don't currently offer gift wrapping or personalised notes, each piece arrives in elegant, minimalistic packaging that's ready to impress. Rest assured, we never include pricing information in our shipments, so your gift remains a delightful surprise.

What does the Lifetime Happiness Guarantee cover?

Your joy is our priority. We stand behind the quality and craftsmanship of our jewellery, which is why we offer a Lifetime Happiness Guarantee. If your piece doesn't meet your expectations or experiences any issues, contact us at hello@airesjewels.com, and we'll make it right.

Can I change or cancel my order?

We understand that mistakes happen. If you need to modify or cancel your order, please reach out to us immediately at hello@airesjewels.com. While we process orders promptly to ensure quick delivery, we'll do our best to accommodate your request. However, once an order has been shipped, changes or cancellations may not be possible.

At Aires Jewels, we're here to ensure your experience is as effortless and enjoyable as possible. If you have any other questions or need assistance, don't hesitate to contact us.